Terms of Service

By placing an order with eWallz Solutions, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:

The Client: The company or individual requesting the services from eWallz Solutions.

eWallz Solutions: Primary designer/site owner & employees or affiliates.

General

eWallz Solutions will carry out work only where an agreement or order is provided either by email, telephone, mail or fax. eWallz Solutions will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between eWallz Solutions and the client, this includes telephone and email agreements.

Website Design

eWallz Solutions sometimes works with a partner company for website design projects. Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, eWallz Solutions cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of eWallz Solutions.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by eWallz Solutions remain the copyright of eWallz Solutions and may only be commercially reproduced or resold with the permission of eWallz Solutions.

eWallz Solutions cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of eWallz Solutions and where no charge is made by eWallz Solutions for such additions, eWallz Solutions accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to eWallz Solutions all materials required to complete the site to the agreed standard and within the set deadline.

eWallz Solutions will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

eWallz Solutions will not be liable or become involved in any disputes between the the client and their clients and cannot be held responsible for any wrongdoing on the part of the client.

eWallz Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents/designers.

eWallz Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

100% (non refundable) advance payment is required with any project before any design work will be carried out otherwise stated separately in quotation sent to client.

There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.

Database, Web Application & E-Commerce Development

eWallz Solutions cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, cgi applications or software written by eWallz Solutions remain the copyright of eWallz Solutions and may only be commercially reproduced or resold with the permission of eWallz Solutions (unless specifically agreed).

All applications or sites will be developed on servers recommended by eWallz Solutions (unless specifically agreed). Where applications or sites are developed on servers not recommended by eWallz Solutions, the client is expected to provide or seek any information,additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by eWallz Solutions before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, eWallz Solutions will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Website Hosting

We offer limited hosting services by buying server space from a selection of Hosting Services. They have great customer and technical support and service guarantee for an annual average of 99% network availability for their infrastructure.
Should you require any additional information, please contact us to get more information.

Data Transfer Limits

Our monthly data transfer limit is ranged between 5GB to 100GB per Month depends on the package choosen, if data transfer exceeds this limit, connection to the site will be throttled and client is advised to upgrade.

Whilst eWallz Solutions recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by eWallz Solutions cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Hosting Payment Policy & Billing Procedures

All accounts are set up on a pre-pay basis. We accept payments via Paypal & Local Bank Transfer (preferred). All quoted price is guaranteed for the term of payment where indicated in the offers. eWallz Solutions reserves the right to change prices at any time. Payment is due each anniversary period following the date the account was established. If 5 days have passed and payment has not been posted, the account will be suspended until further notice. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies eWallz Solutions to request termination of services.

Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the eWallz Solutions policy that any outstanding accounts for work carried out by eWallz Solutions or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with eWallz Solutions.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or eWallz Solutions have not been contacted regarding the delay, access to the related website may be denied and web pages removed.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Passing of Rights

Once all amounts due to us from you are paid and cleared you are assigned the rights to use, as applicable, the products and services, including, the web site which includes the text, graphics, animation, audio components and digital components contained within the finished web site, in accordance with these terms and conditions, the Project Agreement and any applicable agreement, terms or licence but no rights of ownership are conveyed unless specifically stated in the Project Contract.

No such rights as described in above will pass until all amounts due to us from you are paid. This means that we will have a lien over any service, products, data or information. If you have not paid the invoice in full within 1 month from the date of the invoice you agree that you will forfeit your rights.

The rights to photographs, graphics and any third party items such as source code, always remain the property of their respective owners.

Unless you have our specific written agreement in the Project Contract, all products, including Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights. You specifically agree not do anything that may in any way infringe upon or undermine our rights, title, or interest in the Website or our products and services. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You fully understand that we may reproduce, reuse, develop and use in any other way we choose, anything within our ownership.

Project Handover & Client Responsibility

Once full access to the site is given to client, it is client responsibility to keep the credentials safe. Also it is advisable for client to do own site backup where applicable. We only keep 1 latest backup copy on the server most of the time. However, if the site were already become malfunction while backup is being done, even the backup file can’t be any of use. Client can opt for monthly backup services from eWallz to prevent any unwanted data loss.

Warranty

Standard site warranty is provided for all projects for a fixed period of 1 month after full access to the site has been passed to the client. Any site malfunctions and errors arise during this period will be taken care of without any additional fee. Warranty void if:

  • Full or part of the site files were found missing or deleted without any known reason.
  • Part of the files has been modified by client or any third party appointed by the client.
  • Full access to the site were found to be given to other third party person.
  • Major abuse or misuse of the system by client such as installing third party plugins that cause vulnerability, newsletter spam, etc.

If the client subscribed to any of eWallz Solutions monthly/quarterly/yearly site update & maintenance services, full warranty will be automatically covered as long as the service remains active.

Complaints Procedure

Informal Procedure

Anyone who experiences a problem with their web service provided by eWallz Solutions should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

eWallz Solutions will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal Complaints Procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to eWallz Solutions, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.